TUYA is a digital platform reinventing same-day business-to-business delivery. TUYA connects businesses directly to a network of professional drivers to make same-day and courier deliveries simpler, fast and more convenient.

Businesses can use TUYA for their same-day delivery needs. TUYA is currently available in Houston, San Antonio and Dallas.

You can register for TUYA by going to TUYANow.com or by using the Android/iOS Shipper mobile apps. Once you confirm your email address, and add your credit card, you’ll be able to start placing orders.

For on-the-go shipping, download the TUYA Shipper app from the Google Play Store or Apple Store.

For an in-depth tutorial, please watch this video:

You must register at TUYANow.com or use the iOS/Android TUYA Shipper mobile app, confirm your email address, and add a credit card before you can place an order.

After logging in, provide the pickup address, items to be picked up, and the delivery time frame. You will also need to provide the delivery address and have the option to select a previous driver.

For an in-depth tutorial, please watch this video:

A general offer allows your order to be picked up and delivered by any qualified delivery professional in the area.

A limited group is a group of your preferred drivers. By using a limited group, you can offer your order to a predetermined group of drivers you trust.

An exclusive offer allows you to assign your order directly to a specific driver.

Yes. Real-time tracking is set with a 3-minute delay for driver safety and the security of your cargo.

You can schedule a delivery up to 60 days in advance.

There is no definitive cut-off time as we operate 24 hours per day. We have drivers who work nights and weekends. However, we recommend that you make deliveries during standard business hours as available drivers will be reduced during non-business hours. If you place an order after normal business hours, call (833) 4TUYA-NOW to ensure it delivered.

Login to your account and then select the order you would like to modify by either expanding the order or viewing the details. Then you will see a button to edit your order. Available edits may be limited due to the status of your order. Contact us at (833) 4TUYA-NOW if you need further assistance.

Login to your account and then select the order you would like to modify by either expanding the order or viewing the details. Then you will see a button to cancel your order. Contact us at (833) 4TUYA-NOW if you need further assistance.

With TUYA, you will always have upfront pricing before you place an order. The price depends on factors such as the level of urgency, the distance, the weight, and the prevailing traffic conditions.

A wait time fee could be added if a delivery item isn’t ready when a driver arrives. If a driver is unable to deliver a package, an attempt fee may also be applied. 

Items must be under 3,000 pounds and be able to fit in a sprinter van. We cannot ship hazardous materials or people.

Yes

Delivery professionals handle each item as instructed. When placing an order, please provide instructions on material handling. Make sure that your delivery item is packaged accordingly.

Please contact customer support at (833) 4TUYA-NOW.

In order to add a delivery professional to a group, the delivery professional must have driven for you before.

For privacy reasons, you cannot search for a driver using their name until they have already made a delivery for you. You must know their driver number, or the driver must have driven for you before. Please ask your preferred driver for his/her driver number in order to send an exclusive offer to them.

No; they are independent contractors.

Yes.

All drivers are encouraged to wear a TUYA lanyard and an ID badge that will include their driver number.

We strive to provide the very best service. If a driver did not meet your expectations, please contact the TUYA helpline at (833) 4TUYA-NOW, and we will work to correct the issue.